This is Sorella Mall Personal Data Protection Policy (“Personal Data Protection Policy”) and the purpose of this document is to inform you of how Sorella Group of Companies (“Sorella Group”) manages, collects, uses and discloses your Personal Data, which is subject to the Malaysia Personal Data Protection Act (No 26 of 2012) (“the Act”).

When you submit information to us, or sign up as a customer on our website and application to purchase, view or otherwise utilize any of the products or Services offered by us (the “Products and Services”), you agree and consent to SORELLA GROUP (including its related corporations and business units) (collectively, the "Companies"), as well as their respective representatives and/or agents collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies' authorized service providers and relevant third parties in the manner set forth in this Personal Data Protection Policy.

This Personal Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to SORELLA GROUP in respect of your Personal Data.

SORELLA GROUP may update this Personal Data Protection Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Personal Data Protection Policy as updated from time to time on our website


Personal Data

In this Personal Data Protection Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Examples of such Personal Data you may provide to us include your name, NRIC, passport or other identification number, telephone numbers, mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.


Collection of Personal Data

Generally, SORELLA GROUP collects Personal Data, either directly from you or from your authorized representatives (i.e. persons whom you have authorized, persons who have been validly identified as being you or your authorized representative pursuant to our then-current security procedures), from third parties, or from publicly available sources or through our website and application in the following ways:

  1. when you submit a form for registering as a customer on our website and application or any other forms relating to any of our Products and Services
  2. when you interact with our customer service team, for example, via telephone calls, letters, face-to-face meetings and emails
  3. when you use some of our services, for example, websites and application including establishing any online accounts with us
  4. when you request that we contact you, be included in an email or other mailing list
  5. when you respond to our promotions, initiatives or to any request for additional Personal Data
  6. when you are contacted by, and respond to, our marketing representatives and customer service team
  7. when we receive references from business partners and third parties, for example, where you have been referred by them
  8. When you submit your Personal Data to us for any other reasons.
  9. When you browse our website and  application, you generally do so anonymously.

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.


You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested

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