Loyalty Programme

HOW TO APPLY 

By creating account via Sorella Mall mobile app, you’ll be automatically joined as Sorella Mall member for complimentary and lifetime membership. You can enjoy the membership benefits via boutique or mobile apps purchases. All new member will receive RM10 cash voucher and one (1) free shipping voucher in your account as a welcome gift.

 


MEMBER POINT EXPIRY DATE
 

  1. All accumulated Member Points will be expired on 31 March 11:59pm every year.
  1. All expired points are strictly non-refundable.
  1. Member Points can be redeemed and used on Sorella Mall mobile app purchases only.

 

TERMS & CONDITIONS 

The Sorella Mall’s membership, discount vouchers, discount coupons and points, in whatever form, are issued by and remain the property of Sorella Group of Companies (“Sorella”) who may, at any time, terminate the loyalty program or alter or amend the conditions of operation of the loyalty program. 

  1. Members are only entitled to one SORELLA’s account. SORELLA reserves the right to refuse, merge or close additional accounts at any time. 

  1. Members must register their personal details and keep SORELLA informed of any changes. SORELLA cannot be held responsible for any loss of points or SORELLA discount vouchers incurred as a result of out-of-date details. 

  1. The loyalty program in whatever form, is not transferable, cannot be copied and can only be used by the member who is registered for the loyalty program 

  1. SORELLA discount vouchers and points remain the responsibility of the member, as do any security details relating to the account. SORELLA cannot be held responsible for any loss arising from the member failing to ensure safe keeping of these items. 

  1. SORELLA may decline to issue, withdraw, or cancel accounts, discount vouchers and points, in whatever form, and/or remove a member from the loyalty program at any time where there is reasonable belief of: 

  • any abuse or attempted abuse of the loyalty program 

  • any breach or attempted breach of these terms and conditions 

  • any behavior related to the loyalty program that involves theft, misconduct, abusive or offensive behavior, or supplying false or misleading information. 

  1. SORELLA Mall mobile app can be used to collect points for purchases on mobile app, website, participating boutique in Malaysia only. 

  1. SORELLA account, points, discount vouchers cannot be transferred, bought, sold or in any way traded. 

  1. Members may be able to express a preference either would like to receive marketing communication from SORELLA regarding promotion and marketing update, personalized offers and promotions or survey and research. We will endeavor to respect this preference but reserve the right to send these to the member's registered email, SMS, mailing postal address or mobile app push notification without prior notification to the member. 

  1. Members can choose to leave the loyalty program at any time. By leaving the loyalty program, members forfeit the right to any points collected or discount vouchers or coupons that already issued. 

 

MEMBER POINTS 

  1. One (1) point will be awarded for every transaction of RM1 excluding redemption of all discount vouchers or Gift Vouchers. 

  1. Members must present their SORELLA MALL mobile app or quote their registered mobile number at the point of payment in order to collect points for any transactions in our store or online transaction. Members who forget to / did not do this are not able to claim back the points after a transaction is completed. 

  1. The number of points awarded may change and will vary depending on the products bought, the amount spent and where the transaction takes place. 

  1. Points will not be awarded for non-qualifying products, including gift vouchers, and other products which may also be excluded from the loyalty program at the discretion of SORELLA. 

  1. SORELLA may set a limit on the number of times points may be awarded for promotional items or campaign set up on which additional points are available. Individual promotions or campaign may have different limits as communicated in their purchase conditions.  

  1. Points cannot be combined or transferred to any other type of promotion or award.  

  1. SORELLA reserves the right to remove points for any transaction or purchases refunded in full or partial refund. This also applies to exchange of products unless the exchange is for products with an equivalent points value. 

  1. Points have no value until converted into discount vouchers, or instant discount by the members at any time via mobile app or at the checkout counter in store with minimum 250 points equal to RM5. The conversion value of points is 1point equals to RM0.02 including points already accrued in the account prior to the date. 

  1. Member Points will be reflected in the mobile application system within 24 working hours

  2. The terms of the Redemption Offer may vary at Sorella Mall’s discretion.

  3. We may from time to time introduce new services, offers or programmes in relation to your Membership under the Sorella that offer promotional items or other special terms as we may apply from time to time to a category of transactions. We will tell you of the terms and conditions of such services, offers or programmes at the time of the introduction of the services, offers or programmes (if any). The terms and conditions of such services, offers and programmes are binding on you as if the same are contained here. More than one service(s), offer or programme may apply to your Membership under the Sorella at the same time. We are entitled to introduce and terminate any such service, offer or programmes from time to time at our absolute discretion.

  4. Individuals who join the Sorella Mall and/or redeem rewards are deemed to have agreed to the Terms and Conditions and are legally bound by the Terms and Conditions.

  5. Consignment Counter purchases is not included in point reward programmes

  6. Point redemption 1 point = RM0.02, starting from RM5, deduct from total bill

  7. The Points earn structure may be subject to change from time to time as determined by Sorella. Sorella reserves the right to add, remove, substitute or change Merchants and the Points issuance, conversion or redemption structure from time to time at our sole and absolute discretion.

  8. Member are required to contact us at provided contact number / email address if points doesn’t reflect in the system after 24 working hours.

REFERRAL PROGRAM 

  1. Refer your friends to join as Sorella Mall member, get rewarded with RM5 voucher once your friend has registered on Sorella Mall mobile app / website using your referral code. 
  2. Member without complete information is considered invalid and no voucher will be rewarded into your account.
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